What Information We Collect and Why
When you open an account, we collect your name, contact details and the credentials you set. Every time you deposit or withdraw using bKash, Nagad or Rocket, our system logs the transaction reference, wallet number and timestamp — not your full mobile banking PIN, which never
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passes through our servers. We also collect device identifiers, IP address and session activity so we can keep your account secure and detect unusual access. If you reach out through our support channel, that conversation is stored against your account record. We do not sell your
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personal data to third parties. Data shared with payment processors — such as the mobile wallet networks you use — is limited to what is needed to complete the transaction. Retention periods vary by data type: account records are kept for as long as your account
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is active or as required by applicable rules in the regions where we operate. You can ask us to review, correct or remove your data at any time by contacting support. Whether a specific request can be fully actioned depends on legal obligations in your jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.